Frequently Asked Questions
Everything you need to know about comfort and style.
How do I find my perfect size?
We recommend checking our detailed Size Guide located on each product page. Our underwear is designed with high-stretch fabric to accommodate various body types, but if you are between sizes, we suggest sizing up for a more relaxed fit.
What is your return and exchange policy?
We offer a 'Love at First Wear' guarantee. If you are not satisfied with your first pair, you can request a refund or exchange within 30 days of purchase. For hygiene reasons, subsequent orders must be unopened and in original packaging to qualify for a return.
How should I care for my Woxer products?
To maintain the softness and elasticity of the fabric, we recommend machine washing in cold water with like colors and tumble drying on low heat. Avoid using bleach or ironing the garments.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, standard domestic delivery takes approximately 3-7 business days. You will receive a tracking number via email as soon as your package leaves our warehouse.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout. Please note that customers are responsible for any applicable customs duties or taxes.
What materials are used in Woxer underwear?
Our signature collection is made from Lenzing Modal, a sustainable fabric derived from beech trees. It is twice as soft as cotton, highly breathable, and moisture-wicking to keep you comfortable all day long.